How do I download a resource?
There are two ways to download resources on Teach It Forward:
1. Download at checkout
The quickest way to download resources is to click the links provided on the checkout page.
2. Download from email confirmation
Download links are also provided in the email confirmation you receive after completing your purchase.
You can also access previous downloads on your account page. To view a list of these, go to My account and click Downloads.
My resource hasn't downloaded. What should I do?
We understand the frustration of not being able to download a resource you need – we’ve been there too. There are two ways of downloading resources from Teach It Forward:
- The quickest way is to click the download link on the checkout page.
- You will also receive a download link in your email confirmation.
If neither of these work, please check the internet browser you are using is up to date.
Failing that, email details of your issue to us at email@example.com. Please ensure you include the title of the resource so we can sort it out as soon as possible. If it is a fault on our side, we will even offer you a choice of a free resource for your troubles!
Why can't I open a resource file?
There are a number of reasons a resource file might not open:
Your download hasn’t completed
The amount of time it takes for a resource to download depends on the size of the file and the speed of your internet connection. Some of our resource files are quite large, so please be patient. We hope it’s worth the wait!
Your computer doesn’t have the correct software installed
You need to ensure that your computer has the correct software for the file you are attempting to open. Most Teach It Forward resources are in one of two formats, either Microsoft Word (docx) or Microsoft PowerPoint (pptx).
Before contacting us, please check your computer software is functioning correctly and up-to-date. If in doubt, try opening other similar files. For example, you could try to open our Continent matching activity which is free to download in both file formats.
If you are still having problems, email details of your issue to us at firstname.lastname@example.org. Please ensure you include the title of the resource so we can sort it out promptly.
We are always grateful when customers bring issues to our attention. Therefore, if it’s a fault on our side, we will gladly offer you a choice of a free resource as compensation for your inconvenience.
Can I share resources with other teachers?
All resources on Teach It Forward are provided under a single-user licence and are for personal and/or classroom use.
You can copy, edit and provide our resources to the students you teach in any medium or format for the purpose of educating them and/or their private study.
You must not reproduce or share Teach It Forward resources with others without our prior written permission.
If you have any questions regarding the above, please email us at email@example.com.
Can I buy resources on behalf of my school?
At present all resources on Teach It Forward are provided under a single-user licence and are for personal and/or classroom use.
We are aiming to provide the option to purchase a multi-user licence soon.
What if I am not satisfied with my purchase?
We want you and your students to enjoy using the resources on Teach It Forward.
Under the Consumer Rights Act you have a 14-day cooling-off period to change your mind about your purchase and request a refund. However, if you wish to download your resource within 14 days of purchase, you automatically give consent to waive this 14-day cooling-off period.
If you change your mind about a purchase prior to downloading it, please let us know and we will issue a full refund.
Furthermore, if you have downloaded a resource (i.e. waived the 14-day cooling-off period) but are not satisfied with your purchase, please let us know. We will issue a full refund in the form of a credit to your account. All we ask is that you:
- Request a refund within 48 hours of purchase.
- If possible, let us know what we can do to improve the resource.
To request a refund, please email us at firstname.lastname@example.org. Please ensure you include your full name and the title of the resource so we can resolve the issue as quickly as possible.